Terms of Service

1. Acceptance of Terms

By accessing and using Convix ("we," "our," or "us"), our conversion optimization and business blueprint platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Convix provides AI-powered services including:

• Website Audits: Conversion optimization analysis and reports
• Business Blueprints: Strategic business planning documents
• Credit System: Pay-per-use model for service consumption
• User Management: Account management and subscription services

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the security of your account credentials

3.2 Account Verification

• Email verification is required for account activation
• Google OAuth users are automatically verified
• Unverified accounts have limited access to services

3.3 Account Responsibilities

• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• You may not share your account credentials with others

4. Service Usage and Limitations

4.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems
• Use the Service for spam, harassment, or malicious purposes
• Reverse engineer or attempt to extract source code
• Overload or interfere with our infrastructure

4.2 Service Availability

• We strive to maintain 99.9% uptime but do not guarantee uninterrupted service
• We may perform maintenance that temporarily affects service availability
• We reserve the right to modify or discontinue services with notice

4.3 Rate Limiting

• API requests are subject to rate limiting to ensure fair usage
• Excessive requests may result in temporary restrictions
• We reserve the right to adjust rate limits as needed

5. Credit System and Payments

5.1 Credit Consumption

• Services consume credits based on usage and complexity
• Credits are non-refundable once consumed
• Credit costs are clearly displayed before service execution

5.2 Payment Terms

• All payments are processed through Stripe
• Subscriptions automatically renew unless cancelled
• Failed payments may result in service suspension

5.3 Refund Policy

• Credits are non-refundable after consumption
• Subscription cancellations take immediate effect
• Refunds for technical issues are evaluated case-by-case

6. Intellectual Property

6.1 Our Rights

• The Service and its content are owned by Convix
• Our trademarks, logos, and branding are protected

6.2 Your Content

• You retain ownership of content you submit
• You grant us license to use your content for service delivery
• You represent that you have rights to all content you submit

6.3 Service Output

• Audit reports and blueprints are provided for your use
• We retain rights to anonymized, aggregated data
• You may not redistribute our reports without permission

7. Data and Privacy

7.1 Data Processing

• We process data as described in our Privacy Policy
• You consent to data processing for service delivery
• We implement appropriate security measures

7.2 Data Ownership

• You own your business data and content
• We may use anonymized data for service improvement
• Data retention follows our Privacy Policy

8. Service-Specific Terms

8.1 Website Audits

• You must have permission to audit submitted websites
• Audit results are estimates and not guaranteed outcomes
• We are not responsible for implementation of recommendations

8.2 Landing Page Blueprints

• Blueprints are strategic guidance, not legal or financial advice
• You should consult professionals for legal, tax, or financial matters

8.3 AI Services

• Our AI services provide analysis and recommendations
• Results may vary and are not guaranteed

9. Prohibited Activities

You agree not to:

• Submit false or misleading information
• Attempt to manipulate our credit or payment systems
• Use our services for illegal or unethical purposes
• Interfere with other users access to services
• Attempt to access admin or restricted areas
• Use automated tools to access our services without permission

10. Termination and Suspension

10.1 Account Termination

• You may terminate your account at any time
• We may terminate accounts for Terms violations
• Termination results in loss of access to services and data

10.2 Service Suspension

• We may suspend services for Terms violations
• Suspended accounts may lose access to services
• Reinstatement requires resolution of violations

10.3 Effect of Termination

• Access to services ceases immediately
• Data retention follows our Privacy Policy
• Outstanding payments remain due

11. Disclaimers and Limitations

11.1 Service Disclaimers

• Services are provided "as is" without warranties
• We do not guarantee specific results or outcomes
• Services are for informational and strategic purposes only

11.2 Limitation of Liability

• Our liability is limited to amounts paid for services
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for third-party actions or content

11.3 Indemnification

• You agree to indemnify us against claims arising from your use
• This includes claims related to content you submit
• You are responsible for your business decisions and actions

12. Third-Party Services

12.1 Integration Services

• We integrate with third-party services
• Each service has its own terms and privacy policy
• We are not responsible for third-party service issues

12.2 External Links

• Our Service may contain links to external websites
• We do not endorse or control external content
• Use external links at your own risk

13. Changes to Terms

13.1 Modification Rights

• We may modify these Terms at any time
• Significant changes will be communicated via email
• Continued use constitutes acceptance of modified Terms

13.2 Notification

• We will notify users of material changes
• Changes become effective upon posting
• Your continued use indicates acceptance

14. Miscellaneous

14.1 Severability

If any provision is found unenforceable, others remain in effect. We may modify unenforceable provisions to make them enforceable.

14.2 Entire Agreement

These Terms constitute the entire agreement between parties. Previous agreements or understandings are superseded.

14.3 Waiver

Our failure to enforce any provision is not a waiver. Waivers must be in writing to be effective.

14.4 Assignment

• You may not assign your rights under these Terms
• We may assign our rights and obligations

15. Contact Information

For questions about these Terms, privacy, or compliance issues:

17. Emergency Contact

For urgent security or service issues:

Email: support@convix.io