Privacy Policy

1. Introduction

Welcome to Convix ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our conversion optimization and business blueprint platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Account Information: Email, name
• Profile Information: Business details, preferences, and verification status

2.2 Service Usage Information

• Audit Data: Website URLs, target audience information (ICP), audit modes, and results
• Blueprint Data: Business information, service descriptions, target audience, competitors, and conversion goals
• Credit Usage: Credit consumption, payment history, and subscription details
• Activity Logs: Login attempts, service usage, and system interactions

2.3 Technical Information

• Device Information: IP address, browser type, operating system
• Usage Analytics: API calls, response times, and error logs
• Cookies: Session management and preference storage

2.4 Third-Party Integrations

• Google OAuth: Profile information from Google account
• Stripe: Payment processing and billing information

3. How We Use Your Information

3.1 Service Provision

• Provide and maintain our conversion optimization services
• Generate website audit reports and business blueprints
• Process payments and manage subscriptions
• Authenticate users and manage accounts

3.2 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Optimize performance and user experience
• Conduct research and analytics

3.3 Communication

• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Handle feedback and feature requests

3.4 Security and Compliance

• Protect against fraud and abuse
• Ensure service security and integrity
• Comply with legal obligations
• Enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers:

• Payment Processors
• Cloud Storage

4.2 Legal Requirements

We may disclose your information when required by law, including:

• Court orders or legal proceedings
• Government investigations
• Protection of rights and safety
• Compliance with applicable regulations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4.4 Aggregated Data

We may share anonymized, aggregated data for research, analytics, or business purposes that does not identify individual users.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Secure authentication and authorization
• Regular security audits and updates
• Access controls and monitoring
• Secure API endpoints with rate limiting

5.2 Data Retention

• Account Data: Retained while your account is active
• Service Data: Retained for service delivery and improvement
• Audit/Blueprint Data: Retained according to service terms
• Payment Data: Retained as required by financial regulations
• Logs: Retained for security and debugging purposes

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account (subject to service terms)
• Export your data
• Opt-out of marketing communications

6.2 Cookie Preferences

You can control cookie settings through your browser preferences, though this may affect service functionality.

6.3 Data Portability

You can request a copy of your data in a machine-readable format.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Sending email notifications for significant changes
• Updating the "Last Updated" date

9. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

10. Complaints

If you believe we have not addressed your privacy concerns adequately, you may contact your local data protection authority or supervisory body.